Frequently Asked Questions
Here's some answers to some questions you may have about our facilities, services, and policies.
01
Where are you located?
Our address is 5423 Hot Wells Way, but the best way to find us is to look for the Hot Wells of Bexar County Park at 5503 S. Presa St. We're right next door!
03
Are children allowed in the baths?
Because the neighboring suite is shared by another guest, as a matter of respect to all our guests, children under 16 aren't permitted in our bathing suites & back garden area. Children are not allowed in our foot baths at the front bar for safety and liability reasons. They however can feel free to enjoy our grassy lawns.
02
Where do I park?
Turn right immediately after crossing the train tracks facing the Ruins and follow the gravel trail to our grassy parking lot.
04
How hot is the water?
The water comes out of the ground geothermically heated, as stated and as it was discovered back in 1889, but its temperature may vary for some by the day and in regard to your personal tolerance. When taking in the waters, please use your own discretion and take care not to get overheated by getting out taking a cold shower.
05
How deep is the well?
The new well is around 1,800 feet deep, that's more than twice the height of the Tower of Americas in downtown Hemisfair Park.
07
Can I bring my dog?
Dogs are welcome here all throughout the grounds on leashes, they however are not welcome in our tubs or suites.
06
How much is it to soak my feet?
The foot baths are free to all bar patrons. Have a drink and some snacks, grab a towel, and soak your feet!
08
Is clothing optional?
The bathing suites are private and it is guests' option to wear clothing or bathing suits in the tubs. We however ask that you be respectful of all our guests in our garden area.
09
Can I invite a third or fourth person to my one hour reservation?
In order to preserve CHW's therapeutic atmosphere in the bathing suites, we ask no more than two people in a bathing suite at a time.
11
Can I bring my own wine to my soak?
We offer an eclectic variety of wine, beer, and non-alcoholic beverages, but if you'd like to bring your own wine or other drinks, we charge an $18 corkage fee per bottle.
10
If I schedule a soak and need to cancel or reschedule, when is the latest I can do that?
We're happy to reschedule or issue you a rebooking voucher up to 48 hours before your appointment. It is our policy that we do not issue refunds or reschedule appointments within 48 hours of the appointed soak.
12
Can I bring my own snacks if renting the back garden & suites for a group soak?
We have assorted meats, cheeses, and other pickled things for charcuterie so we ask no outside food or drink are brought onsite.
13
Can I stay in the bathing suite longer than my allotted hour?
In order to maintain our schedule and be fair to all our guests, we ask that all soakers are on time for their appointments and leave the suite at the conclusion of their hour. We will charge an additional $75 discourtesy fee for guests who overstay their time. Paying this fee is not additional liberty to stay and is considered discourteous to our guests and staff.
15
How do I schedule a group soak or larger event?
We'd love to hear from you to book our suites for your group soak up to 10 people or for something larger! Use the Request Group Soak link through our website at WellnessLiving or email us at camphotwells@gmail.com to make arrangements.
14
Do I have to sign the waiver every time I soak?
Yes, we ask that everyone in your party fills out the waiver every time you come soak at Camp Hot Wells.
16
Do you have overnight accommodations?
We don't have lodging, but we will have campsites available where you can pitch a tent or hook up an RV coming soon!
17
Do I need to bring anything for my soak?
Our private suites come with towels, cold drinking water, a copy of our beer & wine menu so you can keep orderinng drinks while you soak, and a cold shower. We take care of everything for the hour!
19
Is your facility entirely outdoors?
Yes, our bathing suites are covered patios outside, just off the banks of the San Antonio River, enclosed by foliage and still secluded but still very much outside amongst the elements. Our suites are the perfect combination of being outside while sheltered from rain and sun.
18
Is smoking permitted?
Smoking is allowed throughout our grounds, but smoking is not permitted in our bathing suites.
20
Is the water supposed to look like that?
Our mineral rich water comes from 1,800 feet underground, so its mineral composition changes from day to day as the Earth does. Some days, the water is a little more mineral rich than others but it's all part of the experience of taking in all our sulfur water has to offer! It all cleans out with normal showering with soap and water, though sulfur water does tarnish silver, so we don't recommend wearing silver jewelry while soaking with us.